Frequently Asked Questions

Our online refill service is one more way Co-op pharmacists can help with your better health.

What browsers do you support?
Our application has been tested on Chrome and Firefox. However, it is our goal to support all popular browsers, including IE9, Safari, Chrome, Firefox and Opera. If you experience a problem loading the map in your browser, please let us know.

Will I need a Card Number and password to use the “Quick Refill” and Patient Login?
No. The only information you require to use the Quick Refill feature is the prescription number, the store location and your phone number. The prescription, or Rx, is the 6-8 digit number located on the top left-hand side of your prescription label.

What if I forget my password?
You will need to visit your Co-op pharmacy to get an updated password.

Can I fill my prescription at another Calgary Co-op Pharmacy location?
Your prescription has a unique number that is linked to the Co-op pharmacy that dispensed the medication. However, if you would like to pick up your prescription at another location, you can use the special instructions feature to request a transfer your prescription to your desired location. Please be aware that some prescriptions are non-transferrable as per pharmacy provincial laws.

I have refills left on my prescription, but I can’t seem to I fill it.
Please call your Co-op pharmacist for clarification.

Instead of typing in my prescription number, can I use my camera to scan the barcode?
Excellent idea, but not at this time. This is feature will be added in the future.

What does it mean when it says I am too early for a refill?
This could be due to a number of factors:
    • Your insurance plan restricts early access to your refills.
    • Your provincial policy limits how early you can fill your prescription.
    • Your physician may have placed an interval on your medication.

If you require an early refill due to lost medication, or a dosage change, please call to speak to a Co-op pharmacist.

I tried to refill my prescription and I was alerted it is inactive/expired. Why?
This could be due to a number of factors:
    • All prescriptions have an expiry date based on the time the prescription was placed on your file (length depends on provincial pharmacy laws and the medication). This date does not take into account whether you filled your medicine, or have refills remaining. Therefore, a prescription can expire even if you have refills remaining.
    • Your prescription might have been inactivated due to a dosage or therapy change. For example, if you were taking a blood pressure medication and your physician authorized a change in your medication, your old prescription would be inactive.

However, following an assessment, your Co-op pharmacist may be able to provide an interim supply until your next appointment (depending on the medication).

What if I want to change the quantity for this refill?
The Quick Refill feature can only fill the same quantity as your previous fill. However, you may add a special note in the instructions to fill for your desired quantity or call your co-op pharmacist directly.

What happens if I order a product online, and the store is out of stock?
In the rare occurrence that a medication is out of stock, we will phone you to make other arrangements.

How do I know you have received my order?
An order confirmation page will pop up once you have completed your order.

How quick can my order be ready for pickup?
Most prescriptions will be ready within 4 hours if you place your order between 9 am and 6 pm, Monday to Friday. We can’t guarantee orders placed after 6 pm can be filled that same day. If not, your order will be ready by 1 pm the following day. If you are ordering a compounded medication, please allow 2-3 business days for your order to be ready.

Orders placed on Saturday or Sunday between 10 am and 2 pm will be ready within 4 hours. If your order is placed after 4 pm on Sunday, it will be available by 1 pm the following day.

Will I receive a call when my medication is ready?
You can if you wish. If you would like the Co-op pharmacist to call you when your medication is ready, simply indicate in the special instructions field. In the future, you will have the option to receive a text or email notification alerting you that your medication is ready for pick-up.

Where are Co-op Pharmacies located?
Please click here for a list of stores and their addresses and store hours.

Where do I go to pick up my prescription?
Your prescriptions can be picked up at the Pharmacy counter.

What are your delivery locations?
Any of our locations will deliver your prescription directly to your home - free of charge. Call your pharmacy for further details.

What is the payment process for pick-up and delivery?
For pick-up you pay in-store. For delivery you pay at time of delivery.

Can someone other than me pick up my order?
Yes. However, you will need to contact the pharmacy to arrange the alternate pick-up. ID will need to be provided.

Do I need to provide ID upon pickup?
Yes. To ensure the medication go to the correct person, a pharmacist may ask for one piece of government-issued at pickup.

Do I need to sign when I pick up my order?
Yes. There is a sign off sheet that you are required to sign at pick-up.

How many days I have to pick up my order?
Your order will be held at your Co-op Pharmacy for 15 days after it is prepared.

Can I cancel or change an order I've already placed?
Please call your pharmacy to inquire about changing or cancelling an order you have already placed.

How can I return an item after pickup?
Unfortunately, returns are not allowed on prescriptions orders. If you have an issue please contact a Co-op pharmacist for assistance.


How will my order be delivered?
Your order will be delivered by a trusted courier service.

What information does Calgary Coop Online Store collect and for what purpose?
Our Privacy Policy regulates the information the service collects. Please click here to see our Privacy Policy.