Covid-19 Policy Update

April 13, 2021

As we continue to see an increase in the number of COVID-19 cases in our community, along with a stark increase in the number of variant cases, maintaining the health and safety of our team members and members is as important as ever.

As such, we are revising our mask policy to a strict No Mask, No Entry policy as of April 19th.

Entry to all Calgary Co-op Locations will be granted only to those wearing a face mask (children two and under are exempt). Individuals who are unable to wear a face mask due to a medical condition must wear a face shield. Customers must wear a face mask or shield that covers their nose and mouth at all times.

For those unable or who would prefer not to wear a face mask or face shield, we encourage you to use our alternate shopping solutions including:

  • Free click and collect at select locations (delivery for a fee)
  • Online shopping for both Food and Wine Spirits Beer
  • Online prescription refills, free prescription delivery and curbside pick-up

As we continue to place a high emphasis on the health and safety of our team members and members, we have maintained a number of safety practices in all of our stores.

These include:

  • Frequent cleaning and sanitization of high touch points (e.g. door handles, front check-outs, payment pin pads, conveyor belts, cart and basket handles etc…).  
  • Practicing social distancing by maintaining 6 feet or 2 metres apart whenever possible.
  • Continuing to use distancing markers, one-way arrows and plexiglass barriers in stores.  
  • Placing capacity limits in store in compliance with government mandated restrictions, to ensure physical distancing is possible.
  • Requiring mandatory screening of all team members for any COVID-19 symptoms before starting every shift.

We thank you for your ongoing support and cooperation with this change.

Sincerely,
Ken Keelor, CEO

Shop Safely

December 2020

Following the province’s announcement of a number of new restrictions to help manage the rising cases of COVID-19 in our province, we have a few updates to share with you to help ensure you continue to have a safe and pleasant shopping experience in our stores.

Capacity limits: The province has mandated that all retail stores must reduce their customer capacity to 15%. This reduced customer capacity will help further ensure increased safety for you and for our team members. To respect this restriction, while continuing to provide you with an exceptional, safe shopping experience, we will:

     • Focus our efforts on expediting your visit through our stores with as many tills open as possible for a quick in and out shopping experience.
     • Continually monitor to ensure we are within the customer limits, with minimal line-ups required in and outside our stores.

To help us manage through this time, we ask that you keep your store visits to one family member whenever possible.

Mandatory Masks: Masks are now mandatory in Alberta. As you know, we made the decision to make masks mandatory in all of our stores and lines of business several weeks ago. We appreciate the high compliance rate we are seeing and thank you for taking this step for the safety of all.

Shop our Food Stores Online: Recently we launched our new “shop online” option for our food stores. 

     • We have hundreds of items for you to choose from
     • Earn patronage with your online order
     • Delivery is available from five of our locations including Macleod Trail, Brentwood, Forest Lawn, Richmond Road, Oakridge
     • Pick-up is available at Macleod Trail or Brentwood

We continue to expand our assortment and add more locations.

Supporting Our Community: Through the restricted festive season, Calgary Co-op is especially focused on our community.
Our Turkey Ham Jam event in support of the Mustard Seed runs from December 12 - 24. Please support this event by donating online or by making a donation through the tills at our food stores.

While many of the new provincial restrictions do not come into effect until Sunday December 13th, we are taking swift action to ensure we are in line with the new measures and can continue to offer the service and excellent shopping experience we are known for.

Thank you for continuing to support Calgary Co-op and shopping local.

Sincerely,
Ken Keelor, CEO

A Message From Ken Keelor, CEO

November 13, 2020

Dear Valued Member,

Since my last email to you, I have been thinking a lot about our team members, members and community. As the number of cases of COVID-19 continue to rise, now is a critical time for us all to be mindful of what we are doing to help stop the spread of this virus. We know from health officials that frequent cleaning and sanitizing, social distancing and wearing face masks helps reduce the spread. We also know that as a community, our numbers are far too high and that we all need to take extra measures now in order to protect each other.

Early on in this pandemic, Calgary Co-op implemented a number of health and safety measures in our stores and we have maintained these measures throughout the pandemic. With the numbers continuing to climb, we know it is crucial that we continue to focus on the health and safety of our members and team members. So in addition to the strict cleaning and sanitizing guidelines already in place in our stores and workplaces, we are also making face masks mandatory in all of our locations and lines of business (unless exempt due to a medical condition) and reminding everyone to wear these masks correctly (over the nose and mouth). While we have always adhered to all local bylaws with respect to mask usage, these bylaws are not in place in all communities where we have stores. We recognize this is a small step but a very important one.

As we continue to navigate this pandemic, you may also see the reintroduction of some previous safety measures including placing capacity limits in store to ensure physical distancing is possible. We appreciate waiting in line or wearing a mask is not always ideal, however these small steps will have a big impact especially over the coming festive season.

The safety of our members and team members and community is of paramount importance.

We thank you for your continued support and for your kindness towards our team members, who are working hard to ensure our stores remain safe places to shop.

Sincerely, 
Ken Keelor, CEO

City of Calgary Bylaw - Masks Mandatory Instore August 1, 2020

July 27, 2020

As per the City of Calgary bylaw, all persons must wear a face covering in an indoor public premises which includes retail stores. This bylaw takes effect August 1, 2020. All businesses in Calgary are bound by this law. Unless you are considered exempt under the bylaw, we are asking all members and the public to adhere to this bylaw when entering any Calgary Co-op location in the City of Calgary. Should you have any questions regarding this bylaw, you are encouraged to contact the City of Calgary at 3-1-1.

Calgary Co-op Covid-19 Update

April 8, 2020

To Our Valued Members,

The COVID-19 situation continues to evolve rapidly as we are seeing enhanced recommendations from government and public health agencies encouraging people and businesses to take extended measures to help reduce the spread. As I have said before, my commitment to you is to take extensive precautions across all of our lines of business to help ensure the safety of our team members, members and the community and to communicate with you throughout this process.

We have been notified by an employee of our Village Square gas station that they have tested positive for COVID-19. We have taken immediate steps to protect our staff and members, and are working with Alberta Health Services to investigate the employee's recent shifts and direct contacts to identify and support those who should self-isolate. We are following up directly with those potentially affected. We also wanted to communicate this news immediately to you. The employee has been self-isolating at home since first displaying symptoms. We are staying in close contact with the employee and are offering our support to them and their family.

Here are the steps we have already taken to address this situation:

  • We closed the location and deep cleaned and sanitized according to recommendations from Alberta Health Services. The location re-opened today.
  • We are working with AHS to identify and support anyone that the employee may have come in contact with to ensure they self-isolate.
  • We will continue to be completely transparent with our team members, members and the community throughout this pandemic.  

Calgary Co-op has been implementing a vast number of safety measures throughout this pandemic to mitigate risk, and we are taking additional measures at this particular store to ensure the safety of our members and team members.

As you know, we have been working hard with our emergency operations team and health officials to make our stores as safe as possible through this pandemic. This includes initiatives such as regular disinfection of high-touch areas, such as shopping carts, baskets, handles, pin pads and conveyor belts. We have also installed plexiglass dividers to ensure further distancing between staff and customers. We also have masks and gloves available for all frontline staff at all locations.

We have also implemented some new initiatives to ensure our stores continue to be a safe place for you to shop.

These include:

Asking you to designate one shopper per family to help reduce the number of people in store.

Limiting the number of people in store and asking for your patience as you may have to occasionally wait for others to finish their shopping.

Following the directional arrows on the floor in each of our stores to help with physical distancing and to improve the flow of traffic.

Knowing that our team members are doing their best to serve you while respecting physical distancing to keep themselves and you safe.

We are in this Together. And together, we will get through this. Together for good.

Sincerely, 
Ken Keelor
CEO

Calgary Co-op & U.C.C.E. Supporting its Team and the Community

March 25, 2020

This morning we announced our Calgary Co-op Champions program to our staff and our valued members. We are pleased to share the letter that Calgary Co-op CEO Ken Keelor and Pat Rose, President, U.C.C.E. sent to our team members to thank them for their service to the community and announce how we are working together to show them our appreciation.

Calgary Co-op Champions Program

You are at the very heart of Calgary Co-op, and we simply couldn’t serve our community without you. As Covid-19 continues to impact everyone’s lives, your tireless commitment to delivering exceptional customer experiences and ensuring our community is safe and cared for has not wavered.

Your dedication truly reflects the co-operative spirit, especially as you care for our members personally during these unprecedented times. We are extremely proud of you! And we hear it from our members too!

In co-operation with your Union U.C.C.E., we have developed a program designed to honour and support you, our Champions. 

Here are the details of our ‘Calgary Co-op Champions’ program:

  • All hourly frontline team members across all lines of business including union, pharmacists, pharmacy technicians and Home Health Care will receive a $2.50 per hour ‘salary booster’ for all hours worked, retroactive to March 8 until May 30, 2020. We will reassess the program at that time. 
  • All team members will receive additional discounts and offers through e-mail to allow you to shop and care for their families (make sure you are signed up for email rewards).
  • We are recruiting additional temporary part-time team members to offer more store support.
  • We also have our E.F.A.P. program available to all staff whether they are at work or in quarantine.

To further support our U.C.C.E. members, the executive of the Union is providing their members with a $100 Calgary Co-op gift card to further assist them in this challenging time.

We know all team members are working long hours and working in many different ways to support our members and community. So, there will also be recognition separately for other team members who are working within our store environment.

As the situation continues to evolve, please know that you are providing an essential service to our community, and we are tremendously aware of and thankful for your commitment and dedication. This program is just one way for us to demonstrate our appreciation for you, and for everything you are doing, as you continue to ensure our stores remain a safe and healthy place to work and for our community to shop.

Stay safe and healthy. We are in this together.

Ken Keelor, CEO, Calgary Co-op
Pat Rose, President, U.C.C.E.