March 31, 2020
As the novel coronavirus (Covid-19) continues to have an increased impact in our community, we continue to take a number of preventative steps across all of our lines of business to help keep you, your family and our community safe. As a valued member of Calgary Co-op your safety has always been, and continues to be, our number one priority. Please see a video update from our CEO, Ken Keelor.
March 25, 2020
This morning we announced our Calgary Co-op Champions program to our staff and our valued members. We are pleased to share the letter that Calgary Co-op CEO Ken Keelor and Pat Rose, President, U.C.C.E. sent to our team members to thank them for their service to the community and announce how we are working together to show them our appreciation.
Calgary Co-op Champions Program
You are at the very heart of Calgary Co-op, and we simply couldn’t serve our community without you. As Covid-19 continues to impact everyone’s lives, your tireless commitment to delivering exceptional customer experiences and ensuring our community is safe and cared for has not wavered.
Your dedication truly reflects the co-operative spirit, especially as you care for our members personally during these unprecedented times. We are extremely proud of you! And we hear it from our members too!
In co-operation with your Union U.C.C.E., we have developed a program designed to honour and support you, our Champions.
Here are the details of our ‘Calgary Co-op Champions’ program:
To further support our U.C.C.E. members, the executive of the Union is providing their members with a $100 Calgary Co-op gift card to further assist them in this challenging time.
We know all team members are working long hours and working in many different ways to support our members and community. So, there will also be recognition separately for other team members who are working within our store environment.
As the situation continues to evolve, please know that you are providing an essential service to our community, and we are tremendously aware of and thankful for your commitment and dedication. This program is just one way for us to demonstrate our appreciation for you, and for everything you are doing, as you continue to ensure our stores remain a safe and healthy place to work and for our community to shop.
Stay safe and healthy. We are in this together.
Ken Keelor, CEO, Calgary Co-op
Pat Rose, President, U.C.C.E.
March 23, 2020
Our rapid strep throat testing services have been placed on temporary hold in an effort to best service our customers and keep everyone safe.
We look forward to offering this convenient service again once it is safe to do so. Please visit this page for ongoing updates to all of our services.
March 21, 2020
Our Calgary Co-op Pharmacy team is here to help during this challenging time.
In order to keep you, our valued customers, and our staff safe we encourage you to please CALL your Calgary Co-op pharmacist with your needs before visiting the store.
Our prescribing pharmacists can help with prescribing for minor ailments and prescription renewals for chronic medications. We continue to offer free prescription delivery at no charge which will not only be convenient for you but also help keep everyone safe and healthy. Please see our notice below regarding Alberta Health's measures to ensure a drug supply for all and how this will impact your order.
Flu and Pneumonia vaccinations are still available at all of our pharmacies for Albertans ages 5 and older, pending supply. No appointment is necessary.
March 21, 2020
We have had questions from our customers on how to wash fresh produce to ensure safety during the Covid-19 pandemic. The current recommended process is outlined below. We have also included links to the Health Canada and Canadian Produce Marketing Association for your information on this subject.
For more information please visit:
March 21, 2020
Alberta Health has implemented the following measures to proactively protect the drug supply for Albertans.
Effective immediately the expectation is that prescriptions are provided in quantities that do not exceed a thirty (30) day supply. Reducing the quantity provided for each prescription will limit product shortages and allow continued access to medications for all Albertans. We are working closely with Alberta Health in all aspects of best managing the Covid-19 situation and as such, will be supporting this expectation in our pharmacies.
We thank you in advance for your co-operation and would like to take this time to remind you that our prescribing pharmacists can prescribe for minor ailments and refill prescriptions for chronic conditions over the telephone. We have always offered free delivery of prescriptions and continue to do so for your convenience and your safety at this time.
March 21, 2020
We are seeing a number of comments on social media with respect to suspected cases of Covid-19 and speculation about who and where these people may have been in the community. One includes a rumour about several area grocery stores including our Calgary Co-op in Shawnessy. We want you to know this rumour is unfounded and is not based on fact.
We are in close contact with Alberta Health Services and will work under their direction should we have confirmation of a case of Covid-19 in store. If we should ever be in a situation where there is any type of known health or safety risk to our members or team members, we will be transparent and take immediate action to protect our community and we will communicate this directly to the public. We understand the fear and uncertainty during these unprecedented times, but we ask that if you have questions or concerns, please reach out to us directly. We are taking our lead from public health agencies with respect to all cleaning, sanitizing and safety procedures in our stores and want to reassure you we are doing everything possible to provide a safe and healthy environment for our members and team members.
March 21, 2020
In order to ensure that each of our valued members has access to the goods they need in a timely fashion we have made the decision to put quantity limits on high demand items. We appreciate your co-operation and understanding.
March 21, 2020
In the interest of health & safety, our self-serve options will no longer be available in our food stores and gas station convenience stores. We will provide these items pre-packaged where possible and encourage you to ask one of our staff members if there is something you would like that you are unable to find. We will do our best to accommodate your requests.
March 20, 2020
To Our Valued Members,
Calgary Co-op continues to proactively and positively work through the Coronavirus (Covid-19) situation, focused on our responsibility to our great city and the communities that count on us every day. We are making some changes to our operating hours in order to better support our members and team members. These changes will allow for adequate time for our team members to re-stock our shelves, while continuing to place a higher emphasis on social distancing in our stores and help stop the spread of Covid-19. The change in hours will also allow for a better ability to clean and sanitize our stores.
Beginning Monday March 23, 2020, our store hours will be as follows:
Food stores: 8:00am - 8:00pm
Pharmacies: 8:00am - 6:00pm (Monday-Friday) and 10:00am - 6:00pm (Saturday and Sunday)
Wine Spirits Beer: 10:00am - 8:00pm
Gas Stations: Closing at 9:00pm
Cannabis Stores: 10:00am - 8:00pm
Home Health Care: 9:00am - 5:00pm
We have also made the decision to close down our Wine Spirits Beer stores at Sage Hill and Crowchild Corner effective Thursday March 19, 2020, and our World of Whisky and World of Wine stores effective Friday March 20, 2020. These closures support the safety of our team members and offer our team the ability to assist other lines of business.
We will continue to focus our efforts on supporting our members and team members through these challenging times. Your safety and that of our team members and community is our top priority. We remain committed to being a good neighbour and community member and to ensuring all of our stores are a safe and healthy place for you to shop. For the latest information on what we are doing in relation to Covid-19, follow us on Facebook, Twitter and Instagram, and continue to check back here on our website.
Ken Keelor, CEO
March 18, 2020
To Our Valued Members,
As the situation involving Covid-19 continues to impact our community, I am reaching out to you again regarding the efforts we are making in our stores to continue providing you with a safe and healthy place to shop.
On Friday we announced our free delivery of a Calgary Co-op Care Package to those quarantined, as directed by a public health agency, to support our community in challenging times. We were overwhelmed with requests for these packages. We were also thrilled with the messages we received from Calgarians expressing support and appreciation, which brought joy and reassurance to our team members as they work around the clock to stock shelves, serve customers and fill these orders. As you can appreciate, this is a very busy time for them so on behalf of our 3,850 team members, thank you!
Here’s how you can help us - as we work to fill Calgary Co-op Care package requests as quickly as possible, we ask that only those ordered to be quarantined by a public health agency place a request for these packages and that you limit your request to one package per household. That way we can ensure there is enough product for affected households. When you submit a request, include in the subject line: Calgary Co-op Care Package. Also include your full name, phone number, address, postal code, and the location of your closest Calgary Co-op store. We appreciate your patience, and we are pleased to continue offering this service until April 15th, while supplies last.
With respect to our Food stores, we know it can be concerning to see some empty shelves and longer than usual line-ups at our checkouts. Let me reassure you we have supply of all products coming in, and our team is dedicated to getting your most important items back on our shelves as quickly as we can. Let me also reassure you that we are managing our retail prices with great diligence, and you will not see us use this timeframe or pandemic as a reason to raise our prices.
We have been listening carefully to you as always, and what we have heard you say is:
a) You would like special shopping hours for those who need them most.
b) You have questions about self-serve options.
c) You want to ensure there is enough product for everyone.
So here are the immediate changes we are making to better serve you in our Food stores through these difficult times:
We continue our strong focus on sanitation measures throughout all our stores including sanitizing cashier stations, self-checkouts, conveyor belts, food service counters, product shelves, touch-screens, baskets and shopping cart handles. We continue to make hand sanitizer and sanitizing wipes available at our tills, and throughout our Food stores. We are still offering full-service at many of our gas bar locations to meet your needs.
We continue to ensure our team members have the information they need to stay healthy and encourage any team members or members who feel unwell to stay home, to help them get well soon and keep others around them healthy.
These are just a few updated on key measures we are taking to help keep you and your family healthy and safe. This is an evolving situation, so we ask that you regularly check out our website www.calgarycoop.com and social media platforms, where we will continue to post updates as they become available.
I want to take a moment to personally thank you for your words of encouragement to our team members, and for being kind and considerate to each other in our stores. Our community is known for coming together when times are tough, and we are seeing this community spirit each day in so many ways.
In the words of a member who contacted us recently, “Situations like these show us where our humanity lies, and it's only in pulling together and taking care of each other that we make it through.” Let’s keep pulling together and taking care of each other in the spirit of true co-operation, and we will get through this, together.
March 16, 2020
To Our Valued Members;
As the novel coronavirus (Covid-19) continues to have an increased impact in our community, I feel it is important to connect with you directly about the preventative steps we are taking across all of our lines of business to help keep you, your family and our community safe. As a valued member of Calgary Co-op your safety has always been, and continues to be, our number one priority. As a co-operative and member of the community, we are also taking steps to help those directly impacted by the virus and are under quarantine.
Here are the steps we are taking to protect our members and team members:
Emergency Planning Team:
Early on in the worldwide discovery of this virus, Calgary Co-op activated its Emergency Planning Team, with representation across all of our lines of business. From the onset of the virus, this team has been in close consultation with public health officials including Alberta Health Services (AHS) and the Public Health Agency of Canada (PHAC) to ensure we aware of and aligned with their guidance and recommendations.
In our Stores:
In addition to the strict cleaning and sanitizing guidelines already in place at our stores and workplaces, we are also taking additional measures to ensure the safety of our members and team members.
Our business decisions are formed by guidance from AHS and the PHAC. Should new recommendations be shared by public health experts, we will re-evaluate our procedures as required and will continue to communicate any changes with you, our members.
Our Community: Calgary Co-op Care Package Offering
In light of the increased cases of Covid-19 in our community and to help those impacted, we are also taking the additional step of offering a Calgary Co-op Care Package containing food essentials, free of charge, to anyone required to be quarantined as directed by a public health agency. These Calgary Co-op Care Packages will contain non-perishable food items such as canned meat, pasta sauce, and juice. They will be delivered to those affected in the Calgary-area. These care packages will be available until April 15th. To request a care package, please contact firstname.lastname@example.org with your name, address, phone number, the start and end date of your quarantine, as instructed by a public health agency, as well as your closest Calgary Co-op store. This offer will extend as long as inventory permits.
Your safety and that of our team members and community is very important to us. If you have any questions or concerns, please speak with any of our Store Managers. You are also welcome to contact us directly at 403-219-6064 or email@example.com
I hope this gives you confidence in the actions we are taking in all of our lines of business. We remain committed to being a good neighbour and community member and to ensuring all of our stores are a safe and healthy place for you to shop.