COVID-19 Update: Calgary Co-op Supporting its Team and the Community

Installation of plexiglass dividers, frontline wage increases, ongoing care package delivery, new sanitation measures, and designated seniors’ hours have been implemented across all Calgary Co-op grocery stores and pharmacies


March 25, 2020 – Calgary – Calgary Co-operative Association Limited (“Calgary Co-op”) is pleased to announce new programs and safety measures across its Calgary stores amidst the ever-evolving COVID-19 situation. Here are the latest updates:

Calgary Co-op Champions Program

In recognition for the tireless commitment of our superhero frontline store team members, Calgary Co-op has launched the Calgary Co-op Champions program.  Some details:

  • All hourly frontline team members across all lines of business including union, pharmacists, pharmacy technicians and Home Health Care, will receive an additional $2.50 per hour, recognizing they are going above and beyond to care for Calgary Co-op members and the community. This will be retroactive to March 8, until May 2, 2020, at which time the situation will be reassessed.
  • All team members will receive additional discounts and offers to allow them to shop and care for their families.
  • Calgary Co-op is actively recruiting additional temporary part-time team members to offer more store support.

Said Ken Keelor, CEO of Calgary Co-op, “On behalf of our entire Calgary Cooperative family of 3,850 team members, I would like to extend heartfelt thanks to our store staff, as well as our loyal members, for their ongoing support as we continue to work hard to address the pressing needs of our community. Our team interacts with our members every day, and we are here for each other – together for good. It is only by pulling together as a community that we will overcome these trying times.”

Installation of plexiglass dividers and enhanced staff distancing measures

Starting this week, Calgary Co-op is installing plexiglass dividers in-store to provide additional distancing measures between shoppers and staff. Further, masks and gloves will be available for Pharmacy personnel to interact with customers, and gloves are available for all frontline teams. Calgary Co-op is also implementing till staggering (or usage of every other till) when possible at all stores to further enhance social distancing measures.

Community Care Packages

Last week, Calgary Co-op announced deliveries of free Calgary Co-op Care Packages to local residents currently quarantined as directed by Alberta Health Services. The response has been overwhelming, and the initiative will remain in effect until April 15 or while supplies last. Residents can apply for one Calgary Co-op Care Package per household by emailing with “Calgary Co-op Care Package” in the subject line. Residents should include their full name, phone number, address, postal code and nearest Calgary Co-op location in their request.

Designated shopping hours for seniors, individuals with disabilities and the immunocompromised

To ensure everyone has an opportunity to shop comfortably, every Monday, Wednesday and Friday from 8:00 A.M. to 9:00 A.M.has been specially designated for senior shoppers, those living with disabilities or immunocompromised individuals. This is to ensure those shoppers have access to a freshly-sanitized, fully-stocked grocery store.

Pharmacies within Calgary Co-op grocery stores will be opening an hour earlier (8 a.m.) to also support  these shoppers. Please note that while Calgary Co-op will not shut its doors to other shoppers during these times, they ask that all other community members to refrain from visiting the stores during these hours if possible.

Store limits on high-demand products

In order to allow all Calgary Co-op members to access items currently in high demand, such as paper products, sanitizing and cleaning agents and select food items, some limits have been placed on the quantities available for purchase.

Removal of self-serve stations

In the interest of health and safety, Calgary Co-op’s self-serve salad bar, olive bar, wings/fried chicken bar, curry and soup bars, open seafood cases, bulk bakery cases, self-serve coffee and self-serve kombucha stations are no longer available. Affected items have been pre-packaged where possible, and this regulation will also apply to any open food items in Calgary Co-op gas bars.

Cleaning and Ongoing Sanitization

Calgary Co-op will continue to put an emphasis on sanitation measures throughout all stores, including sanitizing cashier stations, self-checkouts, conveyor belts, food service counters, product shelves, touch screens, baskets and shopping cart handles. Sanitizing wipes are available to shoppers as they enter the stores, and sanitizing gel is available upon request at cashier stations.

 Full-service fueling options are still being offered at many gas bar locations to meet the needs of Calgarians.

How Shoppers Can Help

Calgary Co-op appreciates the kind emails and feedback from our loyal members. There are a few ways shoppers can help our teams:

  • Pack your own reusable bags: If you’re shopping with a personal tote or reusable bag, please plan to pack your own items at the register. Compostable bags are still available for purchase.
  • Touch only what you plan to buy: And remember to wash your produce when you get home.
  • Plan to pay cashless: Wherever possible, plan to pay by debit or credit card
  • Give 2 metres of space: Please respect the distancing markers in-store at the cash registers and pharmacy, and be sure to keep two metres between yourself and other shoppers and staff, as recommended by Alberta Health Services.
  • Support the community: Respect our dedicated hours for seniors, individuals with disabilities and the immunocompromised, and respect our household quantity limits on high-demand items.
  • Shop local: Calgary Co-op is dedicated to supporting local products and brands year-round, and particularly throughout these challenging economic times. Calgary Co-op is proud to carry a wide variety of local and regional products and brands, which in turn supports the local economy and jobs.
  • Stay home if you’re unwell: Please do not visit the store if you are feeling unwell or have recently travelled outside the country.
  • Visit our website: Visit for up to date information on what we are doing regarding Covid-19.

Finally, on advice from Alberta Health Services and the Government of Alberta’s prohibition on gatherings of more than 50 people, Calgary Co-op has postponed its Annual General Meeting. The meeting was previously scheduled for April 8, and a new date has yet to be secured.

Calgary Co-op members and shoppers are urged to visit and Calgary Co-op’s social media channels for updates regarding services, hours of operation and company updates.




About Calgary Co-op

Owned by members, Calgary Co-op is one of the largest retail co-operatives in North America. Our locations in Calgary, Airdrie, Cochrane, High River, Okotoks and Strathmore include: food centres, pharmacies, gas stations, car washes, commercial cardlocks, home health care centres, wine, spirits and beer locations, and cannabis. We also own and operate Community Natural Foods. With over 400,000 members, 3,850 employees, assets of $627 million and annual sales of $1.3 billion, Calgary Co-op was recognized as one of Alberta's Top 75 Employers of 2019, and is committed to delivering an exceptional customer experience through inspired team members. For more information please visit


For Media Inquiries:

Sage Pullen McIntosh
Communications Manager
B: 403 219 6025 ext. 6105

Paula Worthington